What should be done if a product is found to be defective during inspection?

When a product is found to be defective during inspection, returning it to the supplier is the appropriate course of action. This ensures that the product does not reach customers, thereby maintaining food safety and quality standards. By returning the defective item to the supplier, the manager can help prevent any potential health risks or dissatisfaction among customers. This action can also initiate a replacement or refund process, allowing the store to maintain its inventory with safe and quality products.

Continuing to sell the defective product at a discount could lead to serious consequences, including customer complaints and health issues. Placing a defective product back on the shelf undermines the integrity of the store and risks customer safety. Informing customers with a notice, while well-intentioned, does not address the core issue of removing the unsafe product from circulation. Taking proactive measures to return the product not only protects customers but also upholds the store’s reputation and operational standards.